{"id":530,"date":"2018-04-26T12:39:30","date_gmt":"2018-04-26T07:09:30","guid":{"rendered":"https:\/\/www.3mindsdigital.com\/blog\/?p=530"},"modified":"2020-06-30T13:26:45","modified_gmt":"2020-06-30T07:56:45","slug":"the-rise-of-chatbots","status":"publish","type":"post","link":"https:\/\/www.3mindsdigital.com\/blog\/the-rise-of-chatbots\/","title":{"rendered":"The Rise of the Chatbots"},"content":{"rendered":"

A chatbot is a software that conducts a conversation via auditory or textual methods. It either identifies certain words and responds with the answers recorded and stored for those particular keywords – \u00a0or are programmed to formulate their own answer by learning over time through the string of words fed to it via the conversation!<\/span><\/p>\n

\"chatbot\"The work on the evolution of Artificial Intelligence is in full swing, and with the demand for more intuitive Chatbots, a mass of developers have started trying their hand at creating the perfect \u2018product\u2019.<\/span><\/p>\n

The introduction of popular chatbots like Siri, Google Assistant, Cortana, Alexa, Engagely, <\/a><\/strong>and Bixby into a person\u2019s everyday life has changed the way people use their electronic devices. Some people have become extremely reliant on the ease of using these chatbots offer. From calling a person from your contact list to playing the music of your choice to help schedule meetings, these bots do it all.<\/span><\/p>\n

\"ai<\/p>\n

They even have witty answers to questions one may ask for their amusement!<\/span><\/p>\n

Some other applications of Chatbots are as follows.<\/strong> <\/span><\/h2>\n
    \n
  1. To improve customer service.<\/span><\/li>\n
  2. To guide customers through an ecomm purchase.<\/span><\/li>\n
  3. To monitor and record a customer’s \/ employee\u2019s satisfaction.<\/span><\/li>\n
  4. To help book through travel services faster i.e. flights\/trains\/buses.<\/span><\/li>\n
  5. To enable easier booking at a restaurant for orders or takeaways.<\/span><\/li>\n
  6. To improve the response rates. Eg The Automated reply feature on Facebook.<\/span><\/li>\n<\/ol>\n

    With the sudden rise in the demand for personalized attention in customer care, the use of these chatbots has solved so many problems.<\/span><\/p>\n

    Chatbots are programmed to be quite adept at collecting information about users while giving responses to the customer\u2019s inquiries. Some of the other uses are as follows:<\/span><\/p>\n

      \n
    1. Providing assistance or access to information quickly and efficiently.<\/span><\/li>\n
    2. For entertainment purposes or as someone to converse with if you are lonely.<\/span><\/li>\n
    3. To improve conversational skills.<\/span><\/li>\n
    4. To get news feeds and reminders customized to your liking and schedule respectively. <\/span><\/li>\n<\/ol>\n


      \n\"chat
      \n<\/span><\/p>\n

      Many companies have incorporated chatbots into their website<\/a><\/strong>, online, or call services to answer simple doubts of the customers. The customer is only diverted to a real-life assistant if the problem cannot be solved by the chatbot. This saves a lot of time and is a more economically viable option for companies. AI Chatbot<\/a><\/strong> also enables companies to offer a 24\/7 customer support service that eliminates the chance of human error and is customizable to the requirements of the company. These factors lead to better customer engagement.<\/span><\/p>\n

      It has been forecasted that about 83% of all customer interactions will be handled without a human by the year 2020.<\/span><\/p>\n

      Will chatbots one day make the human customer care service obsolete? Let us know your thoughts in the comments section below. <\/span><\/p>\n

      \u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

      A chatbot is a software that conducts a conversation via auditory or textual methods. It either identifies certain words and responds with the answers recorded and stored for those particular keywords – \u00a0or are programmed to formulate their own answer by learning over time through the string of words fed to it via the conversation! […]<\/p>\n","protected":false},"author":1,"featured_media":540,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[36,20],"tags":[68],"yoast_head":"\nChatbots Are the Future of Marketing | 3 Minds Digital<\/title>\n<meta name=\"description\" content=\"Chatbots may just be a faint splash in the field of Artificial Intelligence, but its uses in marketing are innumerous. 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